Desktop Support - Tech Bar (Onsite Baltimore, MD)

Requisition Number: 83576

Position Title:

External Description:

Role Summary

The Desktop Support Technician – Tech Bar provides high-quality, walk-up technical support to employees in a fast-paced, customer-facing environment. This role is the first point of contact for end-user technology issues and focuses on rapid troubleshooting, clear communication, and an exceptional support experience. The technician supports hardware, software, mobile devices, and peripherals while maintaining a welcoming and professional Tech Bar environment.

Responsibilities

End-User Support:

• Provide walk-up, in-person technical support at the Tech Bar for desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Support Windows and/or macOS environments, VDI environments, including standard productivity tools (e.g., Microsoft 365, collaboration tools)
• Perform device setups, swaps, upgrades, and replacements

Customer Experience:

• Deliver friendly, professional, and efficient service in a customer-facing support model
• Clearly explain technical issues and solutions to non-technical users
• Manage multiple walk-up requests while maintaining service quality
• Set expectations on resolution times and escalate issues appropriately

Incident & Asset Management:

• Document incidents, requests, and resolutions accurately in the ticketing system
• Track, manage, and maintain IT assets and inventory associated with the Tech Bar
• Follow established processes for device lifecycle management (imaging, deployment, decommissioning)

Collaboration & Continuous Improvement:

• Partner with other IT teams (network, security, endpoint, service desk) to resolve complex issues
• Identify recurring issues and suggest process or knowledge base improvements
• Maintain Tech Bar cleanliness, organization, and readiness

Qualifications

Required:

• 2+ years of enterprise experience in desktop support, service desk, or end-user IT support
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting laptops, desktops, printers, mobile devices, and peripherals
• Familiarity with ticketing systems and basic asset management practices
• Excellent customer service and communication skills

Preferred:

• Experience working in a walk-up support or Tech Bar environment
• Knowledge of Microsoft 365, Active Directory, and basic networking concepts
• Mobile device support experience (iOS, Android)
• IT certifications (CompTIA A+, ITIL, Microsoft, Apple)

Key Skills & Attributes

• Customer-first mindset with strong interpersonal skills
• Ability to multitask and prioritize in a high-traffic environment
• Strong troubleshooting and problem-solving abilities
• Organized, detail-oriented, and process-driven
• Comfortable working independently while collaborating with a broader IT team

Work Environment

• On-site, customer-facing Tech Bar setting
• Requires standing, walking, and handling IT equipment
• May include occasional after-hours or rotational support as needed

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

On-Site Work Requirement

This role is based onsite and requires five days per week in the office to support team collaboration and business needs.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$76,500.00 - $130,000.00 for the location of: Washington, D.C.
$87,000.00 - $148,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. 

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

City:

State:

Community / Marketing Title: Desktop Support - Tech Bar (Onsite Baltimore, MD)

Company Profile:

Location_formattedLocationLong: Baltimore, Maryland US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.