Senior Software Engineer

Location: Maryland, US

Requisition Number: 81259

Position Title:

External Description:

Role Summary

We are seeking an experienced Senior Software Engineer to join our Voice Development team, supporting T. Rowe Price's implementation of Amazon Connect. In this role, you will collaborate with business analysts, architects, and stakeholders on design and implementation of AWS Connect related solutions. Working primarily in AWS and Amazon Connect, you'll architect and develop Connect Call Flows and Routing with integrations utilizing Lambda, Lex, DynamoDB, and S3.

Responsibilities

Collaborate with business analysts, architects, and stakeholders on design and implementation of AWS Connect related solutions.
Develop Call Flows and Routing with integrations utilizing Lambda, Lex, DynamoDB, and S3
Review code with other developers, ensuring adherence to best practices and security standards.
Write unit tests and participate in system/integration testing.
Troubleshoot and resolve deployment issues.
Create and maintain technical documentation for custom solutions and integrations.
Provide ongoing support for delivered solutions, addressing bugs and user feedback.
Ensure solutions comply with organizational security policies and Salesforce platform security guidelines.
Communicate technical solutions and project status to technical and non-technical audiences.
Establish comprehensive logging, monitoring, and observability strategies to ensure platform reliability and performance
Drive code quality through architectural review and establishing testing strategies
Collaborate with stakeholders to define integration strategies with enterprise systems
Stay current with emerging agent frameworks, LLM technologies, and automation patterns, evaluating their applicability to platform needs
Share knowledge and provide guidance to team members

Qualifications
Required:

Bachelor’s degree or the equivalent combination of education and relevant experience AND 5+ years of total relevant work experience
Solid working knowledge of Java or Python for service integrations and microservices development
Hands-on experience with Amazon Connect
Hands-on experience with AWS services (IAM, Lambda, ECS/Fargate, S3, DynamoDB) and cloud architecture patterns
Strong experience with Git workflows, branch strategies, and designing CI/CD pipelines
Expertise in Docker and containerized development workflows
Deep understanding of OAuth2, OIDC, JWT, and enterprise identity systems such as ADFS
Demonstrated ability to design and implement authentication/authorization workflows including token validation and identity federation
Strong problem-solving and debugging skills in complex distributed systems environments
Excellent communication skills with ability to explain technical concepts to diverse audiences

Preferred:

Experience with emerging LLM frameworks, agent-based systems, or AI/ML platform engineering
Experience with Terraform including module development, IaC patterns, and cloud provisioning strategies
Strong proficiency in Python for building enterprise-scale services, tools, and automation
Design authentication and authorization solutions using OAuth2, OIDC, JWT, and enterprise identity systems (ADFS), including token validation and identity federation
Background in platform engineering or developer enablement roles
Experience establishing observability practices and implementing monitoring solutions at scale
Knowledge of security best practices for cloud-native applications and AI systems
Experience with multiple cloud providers or hybrid cloud architectures
Contributions to open-source projects or internal tooling communities
Experience collaborating on technical initiatives and sharing expertise with team members

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status)

FINRA Requirements
FINRA licenses are not required and will not be supported for this role.

Work Flexibility
This role is eligible for hybrid work, with up to three days per week from home.

City:

State:

Community / Marketing Title: Senior Software Engineer

Company Profile:

Location_formattedLocationLong: Maryland, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.