Senior Workplace Experience Engineer- M365

Requisition Number: 80980

Position Title:

External Description:

Role Summary

• This role serves as the Level 3 Messaging Engineer for the Collaboration Team and is the primary Exchange (Online and on premises) engineering and architecture subject matter expert.
• The engineer provides architectural direction, reference designs, and implementation leadership for a hybrid enterprise messaging ecosystem, including core Exchange services (mail flow/transport, client access, high availability and resiliency, migration strategy, and lifecycle/patch management), as well as Microsoft Exchange Online, on-premises Exchange, IronPort, Microsoft Teams, M365/Entra ID identity integrations, mobile device management, messaging security controls, and Microsoft 365 Copilot integration with emphasis on secure-by-design configuration, data governance, and end-user service reliability.
• This role requires 2 days/week on-site in Owings Mills, MD.

Responsibilities

• Leads projects or work streams within broader programs, delivering scope through planning, execution, risk management, and stakeholder communication; serves as a standards and process advisor in area of specialty.
• Leads Level 3 incident response for messaging and collaboration services, rapidly restoring service while driving root cause analysis, corrective actions, and prevention of recurrence to meet service-level objectives.
• Reviews and approves production readiness for technology solution implementations and deployments, ensuring monitoring/alerting, backup/restore, DR runbooks, support documentation, and operational handoff are complete; coordinates next steps across involved teams.
• Oversees analysis of health, performance, and capacity trends (telemetry, logs, and user experience signals) and drives preventive actions and continuous service improvements.
• Provides architectural oversight, system design, and implementation leadership for enterprise messaging and collaboration platforms, with primary ownership for hybrid Microsoft Exchange (Online and on premises) architecture and engineering.
• Leads technical strategy and roadmap planning to ensure long-term health, resiliency, performance, and regulatory compliance of communication systems; defines standards, reference designs, and guardrails.
• Drives modernization initiatives such as IronPort/secure email gateway upgrades, hybrid Exchange configuration and migration activities, SharePoint and OneDrive migration and governance improvements, and mobile device management (MDM) strategy enhancements.
• Shapes identity, provisioning, and directory synchronization models in partnership with Identity Services, addressing hybrid dependencies (AD/Entra ID), attribute governance, access policies, and compliance requirements.
• Designs, automates, and governs enterprise Microsoft Teams policies (meetings, messaging, external access) and messaging security controls (DLP, sensitivity labeling, anti-phishing/anti-malware), ensuring alignment with security and compliance standards.
• Plans and executes vulnerability response, security updates, and patch sequencing for hybrid Exchange environments, including pre-production validation, change control, rollback planning, and coordination with Security and Infrastructure teams.
• Guides enterprise messaging and collaboration architecture for platform integrations (e.g., Salesforce, Outlook scheduling, and line-of-business applications), including authentication/authorization patterns, mail flow/connectors, and Microsoft 365 Copilot readiness considerations such as secure access, information governance, and oversharing risk reduction.

Qualifications

Required:

• BS or MS degree (or equivalent experience) and 5+ years of relevant experience.
• Requires in-depth knowledge and expertise in infrastructure operations, messaging platforms, and working knowledge of related disciplines.
• Deep understanding of Microsoft Exchange (on-prem and online), IronPort, Microsoft Teams, M365/Entra ID, mobile device management, and messaging security controls.
• Familiarity with architectural oversight and modernization strategies for communication systems.
• Root cause analysis skills for investigating incidents impacting technology availability.

Preferred:

• SharePoint Online and OneDrive for Business administration, including migration planning/execution, governance (site lifecycle, sharing controls), and user experience troubleshooting.
• Microsoft Teams platform administration at scale (policy/package management, voice/meetings considerations, external access, and Teams Rooms/meeting devices as applicable).
• Microsoft Purview capabilities supporting collaboration workloads (sensitivity labels, DLP, retention, eDiscovery) and alignment with information governance standards.
• Power Platform governance and administration (environment strategy, DLP policies, connectors, ALM), plus familiarity integrating Power Automate with M365 services.
• Experience operationalizing Microsoft 365 Copilot for collaboration scenarios (readiness, access governance, adoption support, and monitoring of user-impacting issues).
• Automation and scripting for M365 administration (PowerShell, Graph) to standardize configuration, reporting, and policy enforcement.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$87,000.00 - $148,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$95,500.00 - $163,000.00 for the location of: Washington, D.C.
$108,000.00 - $185,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. 

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

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Company Profile:

Location_formattedLocationLong: Owings Mills, Maryland US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.