Offer Manager, RPS Product & Platforms

Requisition Number: 80037

Position Title:

External Description:

Role Summary

Owns the lifecycle of assigned offers spanning payments, fee administration, and compliance services.  Acts as the accountable offer lead responsible for operational integrity, vendor coordination, regulatory readiness, and internal enablement.  Executes strategy set by senior leaders while independently driving cross-functional delivery and issue resolution.

Responsibilities
Offer Ownership:

• Owns assigned offers from intake through steady-state operations, including service design, operational readiness, controls, and ongoing optimization.
• Serves as the primary point of accountability for offer health, risk management, and roadmap alignment.
• Maintains clear ownership of procedures, decision frameworks, and escalation paths.

Cross-Functional & Vendor Leadership:

• Coordinates across Product, Client Services, Operations, Technology, Compliance, Legal, Marketing, Finance, and external vendors.
• Manages third-party relationships, including service expectations, deliverables, documentation, and issue resolution.
• Drives vendor accountability and escalates risks to timelines or service quality.

Operational Governance, Risk & Compliance:

• Establishes and maintains procedures, controls, and documentation supporting recurring processes and regulatory obligations.
• Oversees exception handling, reconciliation activities, and issue remediation.
• Partners with Compliance and Legal to support regulatory services, filings, disclosures, and plan documentation.

External Enablement & Continuous Improvement:

• Supports RFP, sales, advisor, and relationship teams with accurate offer positioning and operational guidance.
• Translates complex operational and regulatory topics into clear internal and external materials.
• Leads vendor transitions and process improvements; identifies opportunities for automation and simplification.
• Defines and tracks indicators of offer health, operational stability, and client impact; surfaces risks and recommendations to senior stakeholders.
• Ensures institutional knowledge is documented and transferable.

Qualifications

Required:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in product management, offer management, operations leadership, or platform governance within financial services or another regulated environment.
• Demonstrated ability to lead complex, cross-functional initiatives without formal authority.

Preferred:

• Experience within a retirement recordkeeping environment, including familiarity with plan operations, fee structures, regulatory services, and third-party integrations.
• Demonstrated experience owning the end-to-end lifecycle of complex offers, including business case development, operational readiness, performance measurement, and ongoing optimization.
• Strong background in market assessment, competitive analysis, and KPI-driven decision making, with the ability to translate insights into actionable recommendations for senior leadership.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

City:

State:

Community / Marketing Title: Offer Manager, RPS Product & Platforms

Company Profile:

Location_formattedLocationLong: Maryland, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.