COSS Representative

Requisition Number: 79562

Position Title:

External Description:

Role Summary

Responsible for analyzing, interpreting, and processing client transactions in an accurate and timely manner.

 

Responsibilities

• Reviews transaction requests and authorizations. Processes transactions. Responsible for timely and accurate reconciliation of transactions. Maintains department processing standards in productivity and quality.
• Responsible for tracking responses to client inquiries in order to inform the development of guides that enable swift resolution of recurring issues.
• Performs duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.
• Works to learn and understand business processes and service requirements.
• May communicate either verbally or in writing with clients.

 

Qualifications

Required:

• High school/secondary school or the equivalent combination of education and relevant experience AND
• 0+ years of total relevant work experience

 

Preferred:

• Strong analytical skills
• Attention to detail
• Strong communication skills

 

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

 

Work Flexibility

COSS’ special WFH rotation – in-office for two weeks and home the following week Tuesday - Thursday on a rotation.

City:

State:

Community / Marketing Title: COSS Representative

Company Profile:

Location_formattedLocationLong: Maryland, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.