Office Manager – Client Experience & Executive Support

Requisition Number: 79293

Position Title:

External Description:

About The Lab @ T. Rowe Price
The Lab is the innovation hub at T. Rowe Price, where data, technology, and human expertise come together to empower our Distribution and Investments teams. We design and build custom applications that accelerate business processes and enhance the client experience. As a collaborative showcase for problem-solving and innovation, The Lab is dedicated to pioneering solutions that put clients first and set new standards in asset management.

Role Summary

The Lab @ T. Rowe Price is seeking a proactive, energetic, and highly organized self-starter Office Manager with a strong client-service mindset to support senior leadership and act as a polished representative of our technology-driven business.

This role is ideal for someone who thrives in fast-paced environments, anticipates needs before they arise, and seamlessly balances multiple priorities while creating an exceptional experience for both internal stakeholders and external clients.

The successful candidate is a natural problem solver, a relationship builder, and a true “go-getter” who confidently wears many hats elevating leaders, strengthening office culture, and ensuring every visitor and team member feels supported.

Responsibilities
Executive & Leadership Support:

• Provide high-quality, anticipatory support to senior leaders, helping them stay organized, prepared, and focused.
• Manage complex calendars and scheduling, including resolving conflicts and coordinating priorities across stakeholders.
• Monitor and manage executive inboxes, draft and refine communications, and follow up proactively on action items.
• Prepare leaders for meetings by organizing materials, gathering documents, prepping logistics, and ensuring seamless execution.
• Serve as a trusted partner for executives by offering sound judgment, clear communication, and professional discretion.

Client Experience & Office Presence:

• Create a warm, professional, and client-focused environment greeting and hosting visitors, clients, and partners with hospitality.
• Serve as the face of the office and ambassador of our brand, ensuring all interactions reflect professionalism and service excellence.
• Anticipate client and guest needs, elevate their experience, and provide white-glove support during meetings and events.

Event & Meeting Support:

• Lead the coordination and execution of internal and external events from team gatherings to client visits and leadership meetings.
• Own logistics end-to-end, including space planning, materials, catering, technology coordination, and on-site support.
• Bring creativity, polish, and attention to detail to ensure memorable, high-quality event experiences.

Travel & Logistics:

• Coordinate complex domestic and international travel for executives, including itineraries, accommodations, and transportation.
• Prepare expense reports and ensure timely, accurate reimbursement submissions.

Records, Operations & Office Management:

• Maintain organized records, documents, and files, ensuring confidentiality and accuracy.
• Oversee office operations, supplies, vendor management, and various administrative workflows.
• Identify opportunities to streamline processes and improve efficiency across the office.

Organization & Problem Solving:

• Balance and prioritize multiple deadlines with exceptional attention to detail.
• Navigate shifting demands gracefully and maintain strong follow-through.
• Bring solutions, not problems anticipating issues and resolving them proactively.

Relationship Building & Stakeholder Engagement:

• Build strong relationships with internal teams, business partners, and external stakeholders.
• Foster a positive, collaborative office culture and support initiatives that strengthen employee engagement.
• Represent leadership and the office with professionalism, integrity, and a service-oriented approach.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 3+ years of total relevant work experience

Preferred:

• Experience managing all aspects of client visits from beginning to end, ensuring they are successful with memorable interactions and indelible impressions
• Experience with providing polished executive support to multiple Senior Leaders; budget, expense, and calendar management; and team engagement, including planning, coordinating and implementing team activities and events
• Naturally client-focused and hospitality-minded
• Thrives in a dynamic environment and enjoys wearing multiple hats
• Confident, resourceful, and proactive—anticipates needs before asked
• Polished communicator with excellent judgment
• Team-oriented and committed to elevating leaders and the broader organization

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home. Please note: Based on weekly business needs, working on-site 5 days per week may be required.

FINRA Requirements

FINRA licenses are not required for this role and will not be supported.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status).

WHAT TO EXPECT AFTER APPLYING

1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes

 

2. If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 45 minutes

 

3. A member of our recruiting team will personally review your responses and follow up if you are selected for an interview.

City:

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Community / Marketing Title: Office Manager – Client Experience & Executive Support

Company Profile:

Location_formattedLocationLong: New York, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.