Manager, Client Administration

Requisition Number: 78912

Position Title:

External Description:

Role Summary

Manages a Retirement Plan Management team responsible for providing high-quality operational and administrative support to clients. Responsible for ensuring that good client relations are maintained and that client retirement plans are operating efficiently and effectively.

Responsibilities

• Fosters a culture of strong accountability while ensuring the team consistently follows established operational and administrative processes.
• Analyzes trends and recommends process enhancements to improve team performance.
• Acts as an escalation point for complex problems that less experienced resources cannot solve.
• Provides input into decision-making processes.
• Communicates with clients and prospects to support their operational and administrative needs and ensure high client satisfaction.
• Partners alongside service teams, including relationship managers, to engage clients on proactive plan reviews, issue remediation and ongoing service. 
• Tracks and reports on team deliverables.
• Coaches and guides assigned staff to improve the execution of security and business continuity activities and achievement of goals.
• Manages staff development and talent management processes.
• Coaches and counsel’ staff as well as determine staffing and compensation recommendations, and participates in hiring and termination decisions.
• Provides subject matter expertise and leadership support for business initiatives.
• Drives adoption and execution of business initiatives.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Preferred:

• ASPPA Credentials such as QKA, QPA, etc. or certificates such as RPF or similar Foundational Retirement plan knowledge
• Account management experience
• Project management experience

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

City:

State:

Community / Marketing Title: Manager, Client Administration

Company Profile:

Location_formattedLocationLong: Maryland, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.