Product Analyst, Global Workflow

Requisition Number: 77738

Position Title:

External Description:

About the Team
The Global Workflow Product Management team within the Transformation Office is responsible for technology strategy, product ownership, business administration, and user support of Global Workflow (built on the Appian platform).
 

Role Summary

Collects data and conducts analysis to support Global Workflow development to provide business insights and enable strategic business decisions. Works closely with the Global Workflow Senior Product Owner to gather and organize requirements in the form of user stories and features. Supports User Acceptance Testing (UAT), change management, and product backlog management. Analyzes collected information to inform the development of enablement tools/tactics. Provides guidance and support to users on optimizing the use of the Global Workflow platform.

Responsibilities

• Solutions Delivery— Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements. Activities include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.

• Assessing Client Experience— Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.

• Business Analytics— Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND

• 2+ years of total relevant work experience

Preferred:

• Experience in Investment Management industry

• Experience working with Appian

• Experience working on a scrum delivery team

• Demonstrated ability to support Enterprise-scale products

• Ability to assess trade-offs between value & risk/cost/time

• Ability to translate and simplify complex business and technical concepts

• Ability to work well with people with varying technical, business, and cultural backgrounds

• Excellent verbal and written communication skills

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with one day per week from home.

City:

State:

Community / Marketing Title: Product Analyst, Global Workflow

Company Profile:

Location_formattedLocationLong: Maryland, US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.