Head of Enterprise Journeys & Process Engineering

Requisition Number: 71681

Position Title:

External Description:

The Head of Enterprise Journeys & Process Engineering is a strategic business leader that provides strategic and operational leadership and oversight of the performance of process engineering and front-to-back-journeys within the Transformation Office.

Acts as a key partner and liaison between Transformation Office, BUs, sponsors, technology and data.  This leader works with a broad group of stakeholders across the organization to define and advance work, lead the execution of process engagements aligned to key priorities as well as facilitate end to end journeys from concept to implementation. This leader ensures information is shared effectively and clearly with leadership, key stakeholders and within the Transformation Office. 

The lead proactively manages team cost centers, financials, teams, communications and issues as they arise.

The successful candidate will need excellent presentation skills to communicate effectively and succinctly to senior stakeholders, be detail oriented, facilitate workshops and senior level meetings including steering committees and working collaboratively with a broad range of key business staff.  They will also manage, coach and mentor process and journey associates, ensuring they have the appropriate skills training, career trajectory, performance management and capacity planning.

Principal Responsibilities

Strategic Planning and Execution

• Develops and implements long term strategic plans for process engineering and multi-year roadmaps for front-to-back journeys in line with the Transformation Office and COO strategies

• Collaborates with leadership and stakeholders to define, prioritize and sequence key initiatives

• Defines and implements intake and tracking of process and journey engagements within PPM platform

• Provides hands on assistance, support, and drives outcomes aligned to process engagements and front to back journey roadmaps

General Management

• Resourcing and Talent Management:

  • In partnership with Transformation Leadership and HR, supports the recruitment, development, and retention of top talent within COO and Transformation Office.

  • Supports execution of talent activities such as technical training and workforce planning.

  • Builds and nurtures a high-performance team, fostering a collaborative and innovative work environment.

• Prepares and delivers regular updates on in flight efforts, upcoming priorities to executives, leadership, business units and broader COO teams

• Develop and report on key team metrics, milestones, utilization and benefits

Standards & Methodology

• Refine and standardize methodology, approach, tools, templates

• Define capacity and prioritization for each team

• Campaign to educate and grow both process and journey capabilities

• Drive roadmap and detailed planning to move from current state to implementation of target state in an agile manner

Demonstrated Competencies / SKILLS / QUALIFICATIONS

• Minimum of 15 years Process optimization / Management Consulting / Process Engineering experience

• Strong track records in people management with experience identifying and developing talent

• Strong ability to provide hands on coaching

• Previous exposure working in a Global organization across multiple time zones

• Effective project management, change and co-ordination abilities.

• Strong communicator

• Decisive, thoughtful and the ability to develop solutions to a myriad of problems/challenges

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

• Is well organized, self-motivated, proactive and curious to learn

• High levels of personal and professional integrity

• Demonstrated innovation, creative and critical thinking

• Strong interpersonal skills, influencing, diplomacy and relationship management

• Conveys credibility, gravitas and presence

• Ability to successfully prioritize and manage multiple tasks simultaneously and independently

• Must work collaboratively across the firm to utilize resources, information, and to obtain support for initiatives

• Excellent attention to detail

• Involves the key players in understanding issues and agreeing solution options in a collaborative fashion.

• Establishes and maintains networks and alliances. Shares information readily and determines who to go to for relevant information. Seeks assistance and feedback in the problem-solving process. Partners with others to achieve expectations.

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND

• 12+ years of total relevant work experience and 5+ years of management experience

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for full time remote work.

Regional Requirements:

Base salary range:

$170,500 - $291,000 USD for the locations of: Colorado and the State of Washington

$212,500 - $350,000 USD for the locations of: California and New York

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

City:

State:

Community / Marketing Title: Head of Enterprise Journeys & Process Engineering

Company Profile:

Location_formattedLocationLong: Baltimore, Maryland US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.